By purchasing our products, you agree to our return policy stated below. Our return policy is in conformity with the Directive (EU) 2019/2161 of November 27, 2019 (Consumer Rights Directive). These terms are designed to be fair to both parties.
Within 14 days after delivery:
- All refunds are available within the first 14 days of arrival of goods, regardless of the reason for the refund.
- The product must be returned in order to get a full refund.
- We do not cover the return costs; these have to be supported by the buyer in order to get the refund.
- After we receive the product back, we inspect it to see if it is damaged. If we see no problem with the returned product, we will issue a full refund.
- All Pre-Launch orders will be automatically refunded upon request.
- Within 14 days after the product has arrived, the same rules apply as stated above (within 14 days after delivery).
Within the next 15–30 days:
- Items that are damaged, faulty, or mismatched can be refunded if the request is made within 15 to 30 days of delivery.
- The issue above has to be proven with a clear picture of the item.
- If there is a refusal of a picture, we can refuse the refund.
- The refund only includes the product price. Return and transportation costs are not included.
- After we receive the product back, we issue a product refund.
For refund inquiries send us an email to: firstname.lastname@example.org
Adress for return:
EN 9010 Edifício E , Tocadelos -Cabeço de Montachique