Shipping policy

Shipping Policy:

Thank you for choosing our store! We strive to provide you with the best shopping experience possible, including convenient shipping options. Please find our shipping policy outlined below for different regions:

Portugal and Germany: For orders placed in Portugal and Germany, we are delighted to offer free shipping for purchases totaling 60 euros or more. Once your order value reaches or exceeds 60 euros, the shipping cost will be automatically deducted at the checkout.

Other countries in Europe: For orders placed in other countries in Europe, we provide free shipping for purchases totaling 150 Euros or more. Similar to our other regions, once your order value reaches or exceeds 150 euros, the shipping cost will be waived during the checkout process.

The United Kingdom: For orders placed in The United Kingdom, we provide free shipping for purchases totaling 180 Euros or more. Similar to other regions, once your order value reaches or exceeds 135 Euros, the shipping cost will be waived during the checkout process.

For orders that do not meet the minimum spend requirements for free shipping, standard shipping rates will apply based on the destination and weight of the items. Please note that the shipping costs for such orders will be clearly displayed during the checkout process.

Please be aware that import duties, taxes, and customs fees, if applicable, are the responsibility of the customer and may be charged upon delivery based on the destination country's regulations.

Order Processing and Delivery: Once your order is placed and payment is confirmed, our team will promptly process and dispatch your items. Delivery times may vary depending on your location and any potential customs delays. Goods will be shipped to the customer between 2 to 4 business days. 

Please ensure that the shipping address provided during checkout is accurate and complete, as we cannot be held responsible for any delays or delivery issues arising from incorrect information.

If you have any questions or need assistance regarding your order or shipping, please don't hesitate to reach out to our customer support team at [email address] or [phone number].

Thank you for shopping with us, and we hope you enjoy your purchases!

Hello-Bottle LDA
EN 9010 Edifício E , Tocadelos -Cabeço de Montachique
2670-770 Loures
Portugal